Terms and Conditions of Purchase effective from 25 March 2026

§ 1. Definitions

Terms and Conditions - these Terms and Conditions, specifying the rules for concluding distance sales contracts via the Online Store, the rules for performing these contracts, the rights and obligations of the parties to the distance sales contract and the rules for complaint proceedings. In the scope of services provided electronically, the Terms and Conditions are the regulations referred to in Art. 8 of the Act on the provision of electronic services.
Customer - a natural person with full legal capacity, a legal person or an organizational unit without legal personality, to which the Act grants legal capacity, who concludes a Distance Sales Agreement with the Seller.
Consumer - a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
Individual entrepreneur - a natural person concluding a distance sales contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
Entrepreneur - a natural person, a legal person or an organizational unit that is not a legal person, which is granted legal capacity by law, conducting business or professional activity on its own behalf.
Seller:
EnergoMania Paweł Andrulewicz,
tel. +48 663 346 978,
sklep@energomania.pl,
NIP PL8442326984,
REGON 200754840.
Seller's registered office address:
Innowacyjna 2,
16-400 Suwałki.
Online Store - website run by the Seller, available at the following electronic addresses: https://www.energomania.pl through which the Customer can obtain information about the Goods and their availability and purchase the Goods or order the provision of a service.
Distance sales contract - contract for the sale of Goods/agreement for the provision of a Digital Service or Digital Content (if applicable), concluded via the Online Store.
Goods - a movable item that the Customer can purchase in the Online Store.
Digital service - a service that allows the Consumer to:
1. production, processing, storage or access to data in digital form;
2. joint use of data in digital form that was sent or created by the Consumer or other users of this service;
3. other forms of interaction using data.
Digital content - data created and delivered in digital form.
Privacy and cookies policy of the Online Store - a document specifying detailed rules for the processing of personal data and the use of cookies. The privacy and cookies policy constitutes Annex 3 to the Terms and Conditions and is available at https://www.energomania.pl/eng-privacy-and-cookie-notice.html.
Durable medium - means a material or tool enabling the Customer or the Seller to store information addressed personally to him, in a way that allows access to the information in the future for a period of time appropriate to the purposes for which this information is served and which allows the reproduction of the stored information in an unchanged form, in particular e-mail.
Electronic order form - an electronic ordering procedure provided by the Seller to the Customer.
Electronic return form - an electronic returns procedure provided by the Seller to the Customer; available at https://www.energomania.pl/returns-open.php.
Electronic complaint form - an electronic complaint submission procedure provided by the Seller to the Customer; available at https://www.energomania.pl/rma-open.php.
Sending the order - confirmation of the order by the Customer clicking the "" button, treated as the Customer's submission of a binding declaration of will to conclude a Distance Sales Agreement with the Seller.
Account - a set of data stored in the Online Store and in the Seller's IT system regarding a given Customer and the orders placed by him and concluded Distance Sales Agreements, using which the Customer may place orders, as well as, in due time, cancel or edit and conclude Distance Sales Agreements.
Review of the order service or review of individual Goods - subjective statements and ratings awarded in the form of stars from 1 to 5.
Subscription order - an order created automatically as part of the Subscription.
Subscription - an electronic service allowing the automatic creation of subscription orders for specific Goods, in accordance with the repeatability selected by the Customer, without the need to place separate orders until the end of the Subscription.
Recurring payments - these are payments handled as part of the IdoPay payment service provided by the Operator and executed automatically, in specific cycles, used to pay for Subscription Orders based on the consent given by the Customer when starting the Subscription (standing order of the Cardholder).
Operator - IdoPayments sp. z o.o. with headquarters al. Piastów 30, 71-064 Szczecin, entered into the register of entrepreneurs kept by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division of the National Court Register under number 0000859711, NIP: 8522666251, REGON: 387039893, with share capital: 800 000.00 PLN. Delivery address: al. Piastów 30, 71-064 Szczecin, also referred to as: "IdoPayments", which is a domestic payment institution within the meaning of Art. 2 point 16 of the Act of 19 August 2011 on payment services (Journal of Laws of 2020, item 794, as amended) [hereinafter: "UUP"].
Card – a payment card issued within the Visa or International or Mastercard International systems, permitted by the regulations of these systems to execute transactions without physical presence.
Quick shopping methods – purchases made using the Google Pay, Apple Pay or Express Checkout functionality, allowing you to finalize your purchases with one click on the goods card.
Sales document - fiscal receipt, VAT invoice or electronic fiscal invoice (e-receipt or e-invoice) in the form of a PDF file, delivered to the customer's e-mail address.

§ 2. General provisions

Types and scope of services provided electronically:
1. concluding Online Sales Agreements - regarding Goods sold in the Online Store,
2. rules for registering and using the Account in the Online Store,
3. adding reviews, comments and ratings - the customer can add an review or comment to his order,
4. sending e-mails in which the Seller confirms receipt of the order, possible receipt of payment, acceptance of the order for processing.
The use of the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
1. Internet browsers in the current version, e.g.:
  - Firefox
  - Chrome
  - Microsoft Edge
2. any program for viewing PDF files.
The content posted on the Online Store's website, including descriptions of the Goods and prices, constitute an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
The Seller makes these Terms and Conditions and Annexes available via a link on the home page before, during and after the conclusion of the Distance Sales Agreement. The customer can download it and print it out.
In order to ensure the security of the transmission of messages and data in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the level of security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data sent on the Internet.

§ 3. Orders

Placing an order in the Online Store can be done via an Account or you can choose the purchase option without registration, in which case an internal (technical) account is created enabling the Seller to store data related to the order, on the basis of which the Customer can create an Account. The internal account is maintained until the data is deleted from the system, the Account is blocked or the personal data storage period specified in the law expires.
The purchase is made by completing the Electronic order form available on the Online Store's website or by selecting quick purchasing methods. In the case of an Electronic Order Form, the selection of ordered Goods is made by adding them to the cart. The electronic order form specifies, among others: what Goods, at what price and in what quantities the Customer wants to order to the location indicated by him. The customer takes appropriate technical steps based on the displayed messages.
After the Customer provides all necessary data, a summary of the placed order will be displayed. The order summary will include information regarding: identifying data of the Seller, the subject of the order, the unit and total price of the ordered Goods, including delivery and other costs, if any, the selected payment method, the selected delivery method, delivery time and costs.
If the subject of the contract is the supply of Digital Content or Digital Services that are not supplied on a tangible medium, or the provision of services electronically or remotely, the Consumer gives the following consent in the additional field of the Electronic Order Form that is required to place the order: “I consent to the supply of digital content that is not supplied on a tangible medium or to the commencement of the provision of the service before the expiry of 14 days from the date of conclusion of the contract, and I acknowledge that I thereby lose my right to withdraw from the contract.” The Seller will confirm receipt of the above consent by e-mail.
In order to place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the content of the Terms and Conditions, and send the order by pressing the "" button.
1. Sending the Electronic Order Form by the Customer constitutes a binding declaration of will to conclude a Distance Sales Agreement, in accordance with the content of these Terms and Conditions.
2. A distance sales contract is treated as concluded when the Seller accepts the Electronic order form, which is confirmed by displaying to the Customer a message confirming acceptance of the order and providing its number.
3. After concluding the Distance Sales Agreement, the Customer receives an e-mail confirmation of the placed order containing: confirmation of order acceptance and final confirmation of all essential elements of the Order and the general terms and conditions of the concluded Distance Sales Agreement (Terms and Conditions of the Online Store together with Annexes No. 1 and 2), data of the Seller, the Seller's responsibility for the quality of the service, the services provided by the Seller after the sale and the method and consequences of withdrawal from the contract. Instructions on the method and consequences of withdrawal from the contract are included in Annex 1.
4. Until the Seller starts processing the order:
  1. The customer may change his or her order using the technical solution available on the Electronic Order Form page and completing the entire ordering path again. The order is changed by placing a new one, which replaces the previously placed one. Alternatively, the payment made by the Customer is settled against a new order, and in the event of an overpayment, it is refunded to the bank account from which the payment was made.
  2. The customer may cancel his order by selecting the "cancel order" option available on the Electronic Order Form page.
5. If the Customer cancels the order, the Seller will refund the received payment within 3 business days. The refund will be made using the same payment method used by the Customer.
6. The order processing time is from 1 to 10 business days from the date of conclusion of the contract.

§ 4. Payment

The Online Store offers the option of making payments in the form of prepayment, cash on delivery (with payment to the account after delivery). The deferred payment option is possible in situations individually agreed with the Seller.
Payment for the goods can be made in the manner chosen at the time of placing the order on the Electronic order form.
Currently available payment methods in the form of prepayments in the Online Store are available at https://www.energomania.pl/eng-payments.html.
After the purchase process, the Seller issues an appropriate Sales Document.

§ 5. Delivery

On the Electronic Order Form, the Customer selects the delivery method by checking the selection made.
If the Customer fails to collect the Goods, resulting in the return of the Goods to the Seller, the Seller may withdraw from the sales contract after requesting the Customer to perform the contract in the e-mail provided in the purchasing process. Withdrawal from the contract takes place by submitting a declaration to the Customer in the form of an e-mail message.
In the situation indicated in point 2, the Seller is obliged to immediately return to the Customer the payment received for the Goods purchased by the Customer.
Currently available delivery methods in the Online Store are available at https://www.energomania.pl/eng-delivery.html.

§ 6. Withdrawal from the contract - electronic return form

A consumer who has concluded a distance sales contract may withdraw from it without giving a reason within 14 days. In the event of withdrawal from a distance sales contract, the contract is deemed not to have been concluded.
The right to withdraw from the contract on the terms set out in paragraphs 6 and 7 of these Terms and Conditions also applies to individual entrepreneurs. As far as the Consumer is referred to in paragraphs 6 and 7 of these Terms and Conditions, it also means an Individual Entrepreneur.
In the event of withdrawal from the contract - the Consumer bears only the direct costs of returning the Goods.
The Consumer's declaration must clearly express his will to withdraw from the contract, in particular the Consumer may:
1. use the electronic return form available on the Online Store website: https://www.energomania.pl/returns-open.php.
2. withdraw from the contract using the contract withdrawal form attached as Annex No. 2 - sending it to the address of the Seller's registered office.
3. The Seller will immediately confirm on a Durable Medium the fact of receipt of the declaration of withdrawal from the contract submitted in the manner indicated in items 1 and 2.
To meet the deadline, it is enough to send a declaration before its expiry.
The period for withdrawing from the contract begins:
1. for a contract in the performance of which the Seller delivers the item, being obliged to transfer its ownership - from the Consumer or a third party indicated by him other than the carrier taking possession of the Goods, and in the case of a contract that:
  1. includes many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part;
  2. consists in regular delivery of items for a specified period of time - from taking possession of the first item;
2. for other contracts - from the date of conclusion of the contract.
The form for the declaration of withdrawal from the contract (Appendix No. 2 to these Terms and Conditions) and information regarding the exercise of the right to withdraw from the contract (Appendix No. 1 to these Terms and Conditions) are provided in electronic form.
In the event of withdrawal from the contract for the supply of Digital Content or Digital Service, the Seller may prevent the Consumer from further use of the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
In the event of withdrawal from the Agreement for the supply of Digital Content or Digital Service, the Consumer is obliged to stop using this Digital Content or Digital Service and making it available to third parties.
The right to withdraw from a distance sales contract does not apply to contracts specified in Art. 38 of the Act of May 30, 2014 (Journal of Laws of 2019, item 134) on consumer rights, including: Arrange:
1. for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the contract and has acknowledged this.
2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract;
3. the subject of which is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to meet his individual needs;
4. the subject of which is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
5. the subject of which are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
6. for the supply of Digital Content not delivered on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the Seller has completed the provision, he will lose the right to withdraw from the contract and has acknowledged this;
7. the subject of which is an item that deteriorates quickly or has a short shelf life, and the subject of which are items that, after delivery, due to their nature, are inseparably connected with other items;
8. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
9. concluded by public auction;
10. for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
11. in which the subject of the service are alcoholic beverages, the price of which was agreed upon concluding the sales contract, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the entrepreneur has no control;

§ 7. Effects of withdrawal from the contract

The Seller, within 14 days from the date of receipt of the declaration of withdrawal from the Agreement for the sale of goods, will refund to the Consumer all payments made by him, including delivery costs corresponding to the cheapest delivery method offered by the Seller.
1. The refund will be made using the same payment method used by the Consumer.
2. If the Consumer uses the Electronic Return Form to exercise the right of withdrawal, the funds will be returned by the selected method and to the bank account provided by the Consumer.
3. If the Seller has not offered to collect the Goods from the Consumer himself, he may withhold the refund of payments received from the Consumer until he receives the Goods back or the Consumer provides proof of sending them back, depending on which event occurs first.
The Seller may offer the Consumer to collect the item himself. However, if the Seller has not submitted such a proposal, the Consumer should return the item to the Seller (or a person authorized by the Seller to collect it) immediately, but no later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to return the items before its expiry. The goods that the Consumer returns should be sent to the address of the Seller's registered office. To return the Goods to the Seller, the Consumer may use the Smile.pl website.
The consumer is responsible for reducing the value of the Goods resulting from using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
The consumer may not withdraw from the contract if the Digital Content or Digital Service is provided in exchange for payment of a price and the lack of conformity of the Digital Content or Digital Service with the contract is immaterial.
The Seller may demand the return of the material medium on which the Digital Content was delivered within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract. The consumer returns the media immediately and at the Seller's expense.
The Seller is obliged to refund the price only in the part corresponding to the Content or Digital Service that is inconsistent with the contract and the Digital Content or Digital Service the obligation to provide was eliminated as a result of withdrawal from the contract.

§ 8. Complaints

A complaint regarding a defect of the Goods or non-compliance of the Goods with the concluded Distance Sales Agreement may be submitted:
1. via the Electronic Complaint Form;
2. in writing to the address of the Seller's registered office or by e-mail to the address sklep@energomania.pl.
The notification should specify the defect that the Customer believes the Goods have, the demands towards the Seller and, if possible, document the defect and provide proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt. If he did not respond to the above-mentioned within this time limit, it is deemed that the complaint has been accepted. The Seller provides the Customer with a response to the complaint in writing or on a Durable Medium.
The steps that the Customer must take to submit a complaint, including the method of delivering the complained Goods to the Seller, are indicated at individual stages in the Electronic Complaint Form.
If the Seller considers the complaint to be justified: the costs of replacement, repair, including the cost of shipment related to the complaint of the Goods, are borne by the Seller.
The Seller is liable to the Consumer and the Individual Entrepreneur for the non-compliance of the Goods with the Distance Sales Agreement on the terms resulting from the Act of May 30, 2014 on Consumer Rights.
1. The Seller is liable for the lack of compliance of the Goods with the Distance Sales Agreement existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the Goods specified by the Seller is longer.
2. The Seller repairs or replaces the Goods within 14 days from the date of acceptance of the complaint. The costs of repair or replacement, including in particular the costs of postage, transportation, labor and materials, are borne by the Seller.
3. The Consumer provides the Seller with Goods that are subject to repair or replacement. The Seller collects the Goods at his own expense.
The Seller is obliged to deliver Goods free from defects and is liable to the Entrepreneur for defects in the purchased Goods under the terms specified in the Civil Code.
The provision of Digital Content or Digital Service to the Consumer or Individual Entrepreneur takes place on the terms resulting from the Act of May 30, 2014 on consumer rights.
1. Digital Content is deemed to have been delivered when the Digital Content or the means by which the Digital Content is accessed or downloaded is made available to the Consumer or a physical or virtual device that the Consumer has independently selected for this purpose, or when the Consumer or such device has accessed it.
2. A digital service is considered delivered when the Consumer or a physical or virtual device that the Consumer has independently selected for this purpose has accessed it.
3. The Seller brings the Digital Content or Digital Service into compliance with the contract within 21 days from the moment the Seller was informed by the Consumer about the lack of compliance with the contract, and without excessive inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into compliance with the Agreement are borne by the Seller.

§ 9. Reviews

An review regarding the processing of an order or an review regarding the Goods can be placed during a visit to the Online Store by clicking on the interface located next to the Goods or by clicking on the link included in the e-mail. Adding an review is voluntary and free of charge. Within one order - the Customer can only add the above-mentioned Review once.
As part of the above-mentioned The customer can assign a rating of 1 to 5 stars to the review and add a verbal statement limited to 65535 verbal characters.
The ratings are stored and publicly presented on the Online Store website, as well as on the websites https://zaufaneopinie.smile.pl and https://trustedreviews.smile.pl.
The Seller verifies the Reviews using the e-mail address that was used in the purchasing process of a given Good. An review posted by a person using the e-mail address used in the purchasing process is marked on the Store's website with the comment "review confirmed by purchase". Any other Review is marked as "review not confirmed by purchase".
The Seller may publish Reviews regarding a given Good from its other online stores.
The Seller does not change the Review in terms of content or the stars awarded.
The Customer is solely and independently responsible for the statement made as part of the Review. The Seller is entitled to remove Reviews under the provisions of law and these Terms and Conditions.
It is unacceptable to post content containing false, misleading, vulgar, aggressive, offensive information or information that is clearly considered contrary to decency. It is also unacceptable to post illegal content that violates the rights of third parties or constitutes an act of unfair competition.
The customer undertakes not to post content that contains links to external websites that are of a promotional or advertising nature or contain personal data of third parties.
At the express request of the Customer, the content of the Review may be hidden from other users of the Store, but the awarded star rating is included in the overall rating of the Store and the Goods.

§ 10. Intellectual property

The Customer declares that he is not entitled to any rights, including copyright or related rights, to the Ratings and statements posted by him, apart from the right to use the Online Store in the manner specified in the Terms and Conditions. The Customer is not entitled to any recording, reproduction, making available, public or dissemination of the content, unless such authorization results from legal provisions or the Terms and Conditions.
The customer is not entitled to any interference with the content, in particular he is not entitled to interfere with the content, structure, form, graphics, mechanism of operation or other elements of the Online Store.
By posting Reviews in the Online Store, which constitute works within the meaning of the Act of February 4, 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive and free of charge license, unlimited in time and territory, for the Seller to use these works, along with the right to grant a sublicense, which includes making the work publicly available in such a way that everyone can have access to it at a place and time of their choosing. (Internet). The license is granted for all fields of exploitation known at the time of granting it, in particular for the following fields of exploitation:
1. in the scope of recording and reproducing the work using any technique - in particular printing, reprographic, magnetic recording, digital techniques, i.e. using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CDs, computer disks, in a multimedia network, including Internet and related online services, as well as multiplying, recording, using on the Internet, advertising, reproducing recordings in electronic form in computer memory and in internal and external networks
2. using the whole or fragments or any elements of the work with the possibility of modification resulting from the nature of a given Internet medium - in all publications, in particular online, digital, bulletins and information, alone or in combination with other works or fragments of works; use in whole or in part for promotion and advertising, in particular in the form of audiovisual, audio and media advertising.
3. in the scope of trade in the original or copies on which the work was recorded - placing on the market, lending, renting the original or copies,
4. within the scope of disseminating the work in a manner other than that specified above - public performance, exhibition, display, reproduction, broadcasting and rebroadcasting, as well as making the work publicly available in such a way that everyone can have access to it at a place and time of their choosing,
5. use of works for promotional and marketing purposes;
Deleting the Account by the Customer or the Review in accordance with Chapter 9, point 8 does not affect the validity of the above license.

§ 11. Rules of sales in the subscription model

Electronic service in the form of a Subscription may be provided by the Seller to the Customer.
Using the Subscription enables cyclical delivery of selected Goods, at intervals indicated by the Customer, without the need to place subsequent orders until the end of the Subscription. Payment for the Subscription is made only using the Recurring Payments mechanism and only via one Card.
Unlinking the Card from the Subscription terminates the Subscription.
Transactions under Recurring Payments will be executed only after prior registration of the Cardholder on the Operator's website (or the entity through which the Operator handles Transactions). Registration will aim to authenticate that the Customer ordering a Recurring Payment is the authorized holder of the Card that will be charged. Before registering the Card on the transaction website, the Customer is obliged to consent to regular charging of fees by activating the Recurring Payments service. The consent is stored on the Operator's website.
The Customer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of the creation of the Subscription is sent immediately to the Customer's e-mail address indicated when placing the first subscription order.
The Customer manages the Subscription via the Account according to the available options.
The subscription is made for an indefinite period.
The Seller sends an e-mail to the Customer about the creation of a Subscription Order, specifying its subject, quantity, price, completion date and the date of planned withdrawal of funds from the Card - no later than 3 days before the withdrawal of funds from the Card.
The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is tantamount to withdrawing consent to further charges under Recurring Payments. In this situation, another Subscription Order will not be created
a). The Subscription is terminated by the Customer selecting the "End Subscription" option in the settings of a given Subscription, which is available after the Customer logs in from his Account.
b). The Customer may also terminate the Subscription by e-mail contacting the store staff sklep@energomania.pl.
The Seller may decide to stop offering the Subscription.
Changes to the Subscription, including changes to the Subscription price, are introduced only with the prior, express consent of the Customer.
If the attempt to charge the Card fails, the Customer will be informed by e-mail that payment cannot be collected. Possible reasons for failure to collect payment include: lack of funds on the Card, expiration of the Card or technical problems.
The inability to withdraw funds from the Card results in the cancellation of the subscription order.
The subscription order will be processed only after successfully withdrawing funds from the Card.

§ 12. Final provisions

These Terms of Use are effective from 2026.07.12.
If any of the provisions of these Terms and Conditions are changed or invalidated by a decision of a competent authority or court, the remaining provisions remain in force and are binding on the Seller and the Customer.
The Seller reserves the right to change these regulations. All contracts concluded before the date of entry into force of the new regulations are implemented on the basis of the regulations that were in force on the date of conclusion of the contract.
The law applicable to resolving any disputes related to the Terms and Conditions is Polish law. These disputes will be resolved by the locally competent court. The Customer who is a Consumer may also use out-of-court methods of dealing with complaints and pursuing claims. All information regarding out-of-court methods of dealing with complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we would like to inform you that the indicated proceedings are voluntary and both parties must consent to them.

§ 13. Annex 1 - Information regarding the exercise of the right to withdraw from the contract

The right to withdraw from the contract on the following terms is available to the Consumer and Individual Entrepreneur.
You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days:
1. in the case of a sales contract, from the date on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item;
2. in the case of a contract obliging you to transfer ownership of several items that are delivered separately from the date on which you came into possession of the last item or on which a third party other than the carrier and indicated by you came into possession of the last item;
3. in the case of a contract obliging you to transfer ownership of items delivered in batches or parts from the date on which you came into possession of the last batch or part or on which a third party other than the carrier and indicated by you came into possession of the last batch or part;
4. in the case of contracts for regular delivery of items for a specified period of time from the date on which you came into possession of the first item or on which a third party other than the carrier and indicated by you came into possession of the first item;
5. in the case of contracts the subject of which is the provision of services or digital content that are not delivered on a tangible medium - from the date of conclusion of the contract.
In order to exercise the right of withdrawal, you must inform us, i.e.: EnergoMania Paweł Andrulewicz, Innowacyjna 2, 16-400 Suwałki, tel. +48 663 346 978, sklep@energomania.pl about your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post, fax or by e-mail).
You can use the model withdrawal form, but this is not obligatory.
You can also complete the Electronic Return Form available on the Online Store website: https://www.energomania.pl/returns-open.php. If you use this option, we will immediately send you confirmation of receipt of information about withdrawal from the contract on a durable medium.
In order to meet the deadline to withdraw from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract expires.
If you withdraw from this contract, we will reimburse you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your chosen delivery method other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution.
In the case of contracts requiring the transfer of ownership of items in which we have not offered to collect the Goods in the event of withdrawal from the contract - we are to withhold the refund until we receive the item or until we receive proof of its return, depending on which event occurs first.
Please send the returned item to the following address: EnergoMania Paweł Andrulewicz, Innowacyjna 2, 16-400 Suwałki immediately, and in any case no later than 14 days from the day on which you informed us about your withdrawal from this contract. The deadline is met if you return the item before the 14-day deadline expires. You will have to bear the direct costs of returning the items.
Due to the weight and dimensions of the Goods, in the event of withdrawal from the contract, sending the Goods back may involve higher costs than regular shipment by post. If you want to use the services of courier companies, it may be necessary to send the shipment on a pallet, which is more expensive than regular postal shipment.